APN Promise Managed Services
Achieve More Together
APN Promise is a team of experts who will help you develop and grow your business by providing you with the necessary support and advice on Azure and Microsoft 365.
Working with us as a Partner means that you outsource your Microsoft services to us. By doing so, APN Promise becomes responsible for providing support to your customers in selected and previously agreed areas.
We offer you a wide range of services, proven methods and tools, as well as training. Our comprehensive approach is confirmed by many years of professional experience and thousands of hours of practice.
Support Scope
Technical
Support
Basic and advanced problems with Microsoft Products (managed by either APN Promise or Microsoft Engineer)
Operational support
Microsoft products onboarding
Review of Microsoft products
Consulting with an Azure/M365 advisor
Technical Account Manager managed services (review, and reporting)
Architect support
Official Microsoft online documentation
General tips
Architecture guidelines based on manufacturing best practices
Architectural support tailored to your needs
Dedicated support
Performance optimization
Configuration and/or implementation assistance
vSecurity Consulting
What do you gain?
Expert knowledge and technical support
Transparency
Tailored and continuous support
Flexibility and scalability
Przegląd pakietu usług APN Promise Managed Services
Extended Support Hours
access support from 9 am to 5 pm, ensuring assistance during crucial business hours
Priority Incident Support
you get immediate assistance for your contracted critical incidents, ensuring minimal downtime and faster issue resolution
Dedicated Account Management
enjoy personalized service with a dedicated engineer, available through our Platinum Promise Network Partnership or as an additional service
Convenient Incident Reporting
submit incident reports easily via Email, Phone, or Platform, providing flexibility and convenience.
Efficient Non-Incident Handling
resolution of non-incident issues within 8 working hours, ensuring smooth operations
Technical Expertise on Demand
technical pre-sales support, available with our Platinum Partnership or as a paid service, to address any queries or concerns
Flexible Ticket Management
open tickets for support from as few as 2 users to an unlimited number, ensuring scalability and adaptability to your needs
Rapid Incident Response
receive prompt attention to incidents with response times as quick as:
- Critical Incident: 1 working hour
- Serious Incident: 2 working hours
- Ordinary Incident: 2 Business Hours
- Basic or Free Incident: 8 working hours (regardless of type)