APN Promise Managed Services

Achieve More Together

APN Promise is a team of experts who will help you develop and grow your business by providing you with the necessary support and advice on Azure and Microsoft 365.

Working with us as a Partner means that you outsource your Microsoft services to us. By doing so, APN Promise becomes responsible for providing support to your customers in selected and previously agreed areas.

We offer you a wide range of services, proven methods and tools, as well as training. Our comprehensive approach is confirmed by many years of professional experience and thousands of hours of practice.

Support Scope


Technical
Support

Basic and advanced problems with Microsoft Products (managed by either APN Promise or Microsoft Engineer)


Operational support

Microsoft products onboarding

Review of Microsoft products

Consulting with an Azure/M365 advisor

Technical Account Manager managed services (review, and reporting)


Architect support

Official Microsoft online documentation

General tips

Architecture guidelines based on manufacturing best practices

Architectural support tailored to your needs


Dedicated support

Performance optimization

Configuration and/or implementation assistance
vSecurity Consulting

What do you gain?

Expert knowledge and technical support

APN Managed Services allows you to take advantage of professional and reliable support in almost every area of Microsoft 365 and Azure services and products.

Transparency

We offer a wide range of Managed Services, from which you can freely choose the ones you need, and we will match them with engineers. The catalogue is constantly updated with new services. Also, the scale of our involvement can be tailored to your individual business needs and organization.

Tailored and continuous support

We prioritize transparency and offer you tailored support. That is why we conduct thorough interviews to assess your IT infrastructure, benefits of moving to cloud or hybrid environments, configure cloud services for optimal performance, identify efficient solutions to streamline operations, optimize Azure usage, strengthen security measures and ensure you adhere to industry regulations.

Flexibility and scalability

Oferujemy szeroki wachlarz usług Managed Services, z których możesz dowolnie wybrać te, których potrzebujesz, a my dobierzemy dla Ciebie inżynierów doświadczonych w wybranym obszarze. Katalog jest stale aktualizowany o nowe usługi. Również skala naszego zaangażowania może być dostosowana do Twoich indywidualnych potrzeb biznesowych i organizacji.

Przegląd pakietu usług APN Promise Managed Services

Extended Support Hours

access support from 9 am to 5 pm, ensuring assistance during crucial business hours

Priority Incident Support

you get immediate assistance for your contracted critical incidents, ensuring minimal downtime and faster issue resolution

Dedicated Account Management

enjoy personalized service with a dedicated engineer, available through our Platinum Promise Network Partnership or as an additional service

Convenient Incident Reporting

submit incident reports easily via Email, Phone, or Platform, providing flexibility and convenience.

Efficient Non-Incident Handling

resolution of non-incident issues within 8 working hours, ensuring smooth operations

Technical Expertise on Demand

technical pre-sales support, available with our Platinum Partnership or as a paid service, to address any queries or concerns

Flexible Ticket Management

open tickets for support from as few as 2 users to an unlimited number, ensuring scalability and adaptability to your needs

Rapid Incident Response

receive prompt attention to incidents with response times as quick as:

  • Critical Incident: 1 working hour
  • Serious Incident: 2 working hours
  • Ordinary Incident: 2 Business Hours
  • Basic or Free Incident: 8 working hours (regardless of type)

Contact us today to learn more about how our managed services can benefit your business.